Request a Repair – South Lakes Lettings

What is the problem? *

Fire
Smell Gas?
Smell Oil?
Bathroom & Toilet
Utility Meters
Kitchen
Heating & Boiler
Water & Leaks
Doors, Garages & Locks
Internal Floors, Walls & Ceilings
Exterior & Garden
Hot Water
Lighting
Laundry
Window
Electricity
Furniture
Pests/Vermin
Alarms & Smoke Detectors
Communal/Shared Facilities
Roof
Stairs
Air Conditioning
Property Services
Internet
Other

Please click on the picture relevant to your issue.

In the event of emergency...

If there is a fire at the property under no circumstance should you try to put it out yourself. You must immediately evacuate the property and then contact the emergency services by telephoning 999 to report the fire. After that you must contact us by telephone.

In the event of a gas leak...

f you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999. After that, you must report this issue both through this system and by telephone.

Where is the issue? *

What is the issue? *

Electric meter broken
Gas meter broken
Other

Where is the issue? *

Fault detail *

Please include as much useful information as possible about the issue.

Upload photos/videos of the problem

Upload a photo/video which demonstrates the problem. We allow: .png, .jpg, .jpeg, .bmp, .tiff, .wmv, .mp4 Max size: 40MB

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Add an additional photo/video Choose File No file chosen

Property Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

This allows us to find your property.

Your contact details *

First

Last

Email *

Phone number *

Phone number (alt)

Your agreement number

Any further details?

e.g. parking restrictions or access limitations for vans.

Accessing the property *

I give authority for the property to be accessed without me being present
I request to be present when the work is carried out

Pet information

If there are pets at the property, please provide details.

Alarm information

If the property is alarmed, please provide details

Parking restrictions

If there are parking restrictions at the property, please provide details

There is a vulnerable occupier at this property

Although there is no legal definition of vulnerable occupier, an occupier is generally considered to be vulnerable if they have a characteristic that means that the issue being raised would have a materially greater negative impact on them than on someone who does not have that characteristic. Examples of such characteristics include: Mental health needs Learning difficulties Aged over 65 years Aged under 16 years Severe physical health problems, debilitating illness or disability, the recently bereaved and pregnant women.